Celebrating 3 Happy Years!

Use of Cookies by Bless Support Ltd 

Cookies are small text files placed on your computer by websites to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website, widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website and to compile statistical reports on website activity. The table below explains the cookies we use and for what purpose 

Please note Bless Support Ltd do not use cookies to track user interaction with our website. 

Please see below more information regarding cookies in general. 

How do I change my cookies 

You can control the use of cookies on your device by adjusting your web browser preferences, choosing to allow them, block them, only allow them from a specific site or only allow certain types of cookies. 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Further information and useful links 

For further information visit www.allaboutcookies.orgwhich is a site produced by the Interactive Advertising Bureau (IAB), an industry body or www.aboutcookies.org 

Further information about how to manage cookies on some of the most commonly used web browsers can be found below: 

Internet Explorer

Mozilla Firefox

Apple Safari (desktop) / Safari (mobile)

Google Chrome (desktop) / Chrome (mobile)

Opera 

To edit settings for Local Shared Objects, also known as 'flash cookies', used by some Adobe Flash Player applications, guidance can be found on the Flash Player Help. 

Privacy Statement

1.0 Our core beliefs regarding user privacy and data protection

Bless Support Ltd are committed to protecting and respecting your privacy,we will treat personal information lawfully and in a mannerwhich is in accordance with the Principles of the EU General Data Protection Regulations2018(GDPR) as follows;

  • Lawfully, fairly and in a transparent manner
  • Collected for specified, explicit and legitimate purposes and only process as such
  • Adequate, relevant and limitedto what is necessary for the purpose of processing
  • Accurate personal data and take all reasonable steps to ensure inaccurate personal data is rectified or deleted without delay
  • Only kept for the period necessary for processing and in a form which permits identification for data subjects
  • Processed with appropriate security measuresto prevent unauthorised/unlawful processing, accidental loss, destruction or damage

As part of our accountability of your data, we comply with the Principles of GDPR and have implemented appropriate technical and organisational measures (i.e. policies, processing activities, information security, training and monitoring). We understand it is our responsibility to be transparent and accurate therefore we will ensure we have a consistent treatment of data and will continually review all of our measures with the aim of ensuring/improving our security features on an on-going basis.

Your privacy is important to us and this privacy statement explains when and why we collect personal data, how we use it, the conditions under which we may disclose it to others and how we will keep it secure. 

We will not make your personal information available outside of the companywithout your consent, unless there is a business legitimate reason and/or we are obliged to by law.

We may change this privacy statement from time to time, so we would encourage you to revisit the following summaries for more information regarding your privacy. 

2.0 Relevant legislation 

Bless Support Ltdwill comply with the statutory obligations under relevant legislation and where appropriate, amend this policy to meet the demands of future legislation.

Our statement is designed to comply with the following legislation with regards to data protection and user privacy

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)

Company Number: 10128735 

  • Data Protection Bill (Pending)

3.0 This websites’ server

Bless Support Ltd uses a third party called Heart Internetwho host out website and help to maintain our security and performance. To deliver this service it processes the IP addresses of visitors to the Bless Supportwebsite. Please see section 11.0link to Heart Internet’sPrivacy Policy.

4.0 People who use Bless Support’s services

Bless Supportoffer various services to the public including social engagement via small tailored day groups, one to one or one to two support service for access to social stimulation within the community and also sign poststo local services. We may sometimes need to share information with third parties in order to provide the service you have requested, for example(but not exclusively)withyour GP, Admiral Nurse or Social Work Team.

We have to keep the details of the individuals who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. When you request our services and we perform what is required, we will maintain the information in our systems until such time as the client relationship has ended and no longer required by statue.

5.0 Personal information that this website collects, why we collect it and how we may use it?

You can visit the Bless Support Ltd website without revealing your identity or giving us any personal data about yourself. We may collect personal information from you when submitted voluntarily by yourself, however, where required we will seek consent from you to maintain this information. We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than necessary.

What information do we collect?

We may collect the following information:

  • Name
  • Email addresses
  • Contact Number

We may also use cookies and please see our Cookie Policy for further information. http://www.cookie-checker.com/check-cookies.php?url=www.blesssupport.co.uk 

Why we collect this information?

We mayuse personal data collected from our Website and other sources for only the below reasons:

  • To respond to any request, comments or queries submitted by you
  • For statistical purposes

How we may use your information?

We may use your information to:

  • To enable us to supply you with the services and information you have requested
  • To provide you with information that we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into by you and us;

Seek your views or comments on the services we provide;

  • Notify you of changes to our services;
  • Statistical analysis and reports

We do not track user interaction.

6.0 Security and how we store your information

Security

Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guaranteethe security of your data transmitted to our website and therefore any transmission is at your own risk.As a result,when you give us personal information, we take steps to ensure that it’s treated securelyand information is protected.

However, you can always checkyou are on a secure page, as alock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

How we store your information?

  • All paper documents will be kept in a lockable cabinet when not in use with access restricted to Jenny Chapman only
  • Computer and mobile phone access will be password protected as above.
  • Personal data taken off site will be kept in the vehicle of transport locked away under the supervision of Jenny Chapman. 
  • Any unauthorised disclosure of personal data to a third party by an employee may result in legal action.

We review our internal retention periods for personal information on a regular basis however we are legally required to hold some types of information to fulfil our statutory obligations. We willnothold your personal information on our systems for longer than is necessary for the relevant activity.

7.0 People who contact us via email

Bless Support’s emails are monitored by Jenny and no further outside organisations, we will only contact you should you have given us consent to do so or it is for a legal or legitimate business reasons. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

8.0 Our third party processors

We may pass your information to our third party service professionals for the purposes of completing tasks and providing services to you on our behalf.However, when we use third party professionals, we disclose only the personal information that is necessary and such third parties are bound to keep such information secure and not to use it for their own direct marketing purposes. Please be reassured we will only release the required information to third partiesto fulfil a business activity or where required to do so by law, for example, by a court order or for the purposes of taxation,prevention of fraud, in relation to the Safeguarding of Vulnerable Adults Act 2006or other crime.

Any third party provider we share your information with will be in accordance with our privacy statement and we would advise you to read their Privacy Statements/Policies.

9.0 Access to your information and rectification

Bless Supporttry to be as open as possible withregards to providing individuals access to their personal information. The accuracy of thisinformation is highly important to usand therefore should you change your email address or believe any of the other information we hold is inaccurate or out of date,you can ask us to rectify or to erase it by emailing us  

You are entitled to ask for a copy of any data which personally identifies you by making a ‘subject access request’ under GDPRand such requestswill need to put in writing addressing it to Jenny Chapman, 16 Woodside Road, Woodford Green, Essex, IG8 0TR.For the Company Number: 10128735 

protection of your personal information, please ensure any communication sent via post is addressed private & confidential.

Please note we may not have your personal data stored if we received it more than 12 months ago and no longer have a legitimate business reason or legal obligation to hold on to it and do not have explicit consent from yourself.

10.0 Cookies

You can read more about how we use cookies on our Cookie Policy Page 

11.0 Other websites

Our website may contain links to other websites. Our privacy policy only applies to our website, so should you link to other websites please note they maycollect data from you which is outside our control and isnot covered by this Privacy Policy. We would recommend in such instances you should you review their own privacy policy.

https://www.heartinternet.uk/terms/heart-internet-privacy-statement

12.0 Queriesand Complaints

This privacy notice does not provide exhaustive detail of all aspects of Bless Support’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address belowthe next paragraph.

Wetryto meet the highest standards when collecting and usingpersonal information. For this reason, we take anycomplaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Should you wish to contact us please email This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing marked Private & Confidential to Jenny Chapman, 16 Woodside Road, Woodford Green, Essex, IG8 0TR.Company Number: 10128735 

13.0 Data breaches

In the event of any unlawful data breach we will report to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been lost or stolen.

14.0 Data Controller

  • A controller determines the purposes and means of processing personal data.
  • A processor is responsible for processing personal data on behalf of a controller.

The Data Controller of this website is: Bless Support Ltd

Bless Supportis a Limited Company. Registered in England No: 10128736. Registered location is 16 Woodside Road, Woodford Green, Essex, IG8 0TR

Under the Information Commissioners Data Protection Register, our registration number is ZA186410

15.0 Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on our website. This privacy policy was last updated on July2018.